The Key Bank is the 19th largest bank in the United State, it is situated at Key Tower in Cleveland. Key Bank is owned by KeyCorp which was formed in 1994 through the merger of Society Corp. of Clevelend and Key Bank of Albany, New York. It is serving its customers who are approximately 2.2 million retail, small business, and corporate and investment clients with more than 19,000 employees all over the country. It has 946 Full Service brances which are located in 23 districts and 13 states with a network of 2,200 ATMs all over the country.

The main services which are provided by the Key Bank companies are as follows

• Investment management.
• Retail and commercial banking.
• Consumer finance.
• Investment banking products.

The Key Bank is providing its services not only to individuals but also to many companies. The company has an assets of $93.4 billion as of March 31, 2006 with 2.4 million individual, small business and corporate clients. The various Products and Services which are provided by Bank are as follows:

• Checking Account.
• ATM convineince fee.
• ATM fee.
• ATM fees.
• ATM service charges.
• Check Cashing.
• Customer (Lack of) Service.
• Key Master Money Debit Card.
• KeyMiles debit card.
• on-disclosure of Key Bank ATM fees.
• Private student loans + poor customer service.
• Student checking.
• Verification of Deposit.